FAQs

Questions we are asked most often

23 answers on digitization, records systems, security and custody, compliance, and how engagements are scoped. If yours is not here, a short call is usually faster.

Digitization

What is document digitization?

How long does digitization take?

Can records be digitized on our premises?

How accurate is OCR on older documents?

Can you handle large-format or fragile material?

Records systems

What is an EDRMS?

What is the difference between document management and records management?

Do we have to replace our existing systems?

Can the system manage physical files too?

Who owns the system after handover?

Security & custody

How secure are your digitization services?

What happens to the original paper?

Who can request our stored records?

How are records protected in storage?

Compliance

Does the Data Protection Act apply to our paper records?

Where should we start if we have done nothing yet?

Do we need to register with the Data Protection Commissioner?

How are retention rules kept current when regulations change?

Working with us

How do you price an engagement?

Do we have to do the whole process?

Do you work outside Nairobi?

How much operational disruption should we expect?

Is what we share with you confidential?

Still have a question?

Most scoping questions depend on details specific to your holdings. Tell us what you are working with and we will answer directly.

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