Public records that stand up to oversight

Public bodies carry a double obligation: they must deliver services efficiently, and they must be able to account for how decisions were reached, sometimes years afterwards. Both depend on records that can be found, trusted and produced on request.

In practice much of that record base is still paper, distributed across registries, departments and stations, with retention applied inconsistently. Digitization and a departmental EDRMS address both problems at once — faster service at the counter, and a defensible position under audit or parliamentary scrutiny.